Client Policies & Guidelines
At The Mend - Integrative Wellness Center, we are committed to providing the highest level of care while maintaining a respectful and professional environment for our clients and therapists. To ensure a smooth and positive experience for everyone, please review our policies regarding appointments, cancellations, and client responsibilities.
1. Appointment & Scheduling Policy
All appointments must be scheduled in advance through our online booking system, by phone, or in person. A valid credit card is required on file to secure your appointment.
2. Late Cancellation & No-Show Policy
We understand that life happens, and you may need to reschedule or cancel your appointment. However, out of respect for our therapists’ time and other clients in need of care, the following policies apply:
• Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee of 50% of the scheduled service cost.
• No-shows (failure to arrive for a scheduled appointment without notice) will be charged 100% of the service cost.
• If you repeatedly miss or cancel appointments late, we may require prepayment for future services.
To cancel or reschedule, please contact your practitioner or use the online scheduling system at least 24 hours in advance.
3. Late Arrival Policy
We strive to provide the full scheduled service time for each client. If you arrive late:
• Your session may be shortened to accommodate the next scheduled appointment.
• You will still be charged for the full session cost, regardless of the actual time received.
• If you are more than 15 minutes late, your appointment may be considered a no-show and charged accordingly.
Please plan accordingly and arrive a few minutes early to ensure you receive the full benefits of your session.
4. Card on File Policy
To streamline booking and protect against last-minute cancellations or no-shows, a valid credit card is required to be kept on file. Your card will only be charged in accordance with our Late Cancellation & No-Show Policy unless you choose to use it for payment at checkout.
All card information is securely stored and encrypted to protect your privacy.
5. Client Intake Form Policy
For your safety and to provide the best possible care, all new clients must complete a Client Intake Form before their first session. This form gathers important health history and wellness information to customize your treatment appropriately.
• Forms can be completed online before your appointment or in person upon arrival.
• If you do not complete the intake form prior to your session, your treatment time may be shortened to allow for intake completion.
• If you have any updates to your health information, please notify us before your session.
6. Massage Termination Policy
Only professional massage and bodywork services for relaxation or therapeutic purposes are offered at this massage practice. Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled session is still required.
7. Draping Policy
Clients will be appropriately draped with a sheet and/or towel at all times during their massage. Only areas of the body that are currently being treated will be exposed. The breast and genital areas will always remain draped and are never massaged.
These policies are designed to respect the time and commitment of both our clients and therapists. By booking an appointment with The Mend - Integrative Wellness Center, you acknowledge and agree to these terms.
We appreciate your cooperation and look forward to supporting you on your wellness journey!
For any questions, please contact us at themendintegrative@gmail.com
Your signature indicates that you have read, fully understand and will abide by the massage policies as listed above from this date forward.